RevvMarket Platform Policies

Last updated: Monday 13/04/2026

1. Privacy Policy

1.1 Overview

RevvMarket ("we", "our", "us") is committed to protecting and respecting your privacy in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

1.2 Data We Collect

• Identity Data (name, username)
• Contact Data (email address, phone number)
• Transaction Data (purchase history, payments)
• Technical Data (IP address, device type)
• Usage Data (app interactions)

1.3 How We Use Your Data

• To provide and operate the platform
• To process transactions
• To prevent fraud and ensure safety
• To communicate with users
• To comply with legal obligations

1.4 Data Sharing

We may share your data with:

• Payment processors
• Shipping providers
• Legal authorities when required

1.5 Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Object to processing
• Data portability

1.6 Data Retention

We retain data only as long as necessary for legal and operational purposes.

2. Acceptable Use Policy

Users agree not to:

• List counterfeit or illegal items
• Sell unsafe or damaged protective gear
• Circumvent platform fees
• Harass or abuse other users
• Provide false information

We reserve the right to remove content or suspend accounts.

3. Seller Policy

3.1 Listing Requirements

• Accurate descriptions
• Clear, original photos
• Honest condition grading

3.2 Condition Standards

• New
• Like New
• Used
• Heavily Used

3.3 Seller Responsibilities

• Ship within stated timeframe
• Package items securely
• Provide tracking where required

4. Buyer Protection Policy

4.1 Coverage

Buyers are protected if:

• Item is not received
• Item significantly differs from description

4.2 Claims Process

• Claims must be submitted within 48 hours of confirmed delivery
• Evidence must be provided

4.3 Resolution

RevvMarket may issue refunds or other remedies at its discretion.

5. Fees & Payments Policy

• Buyer protection fee applies to purchases
• Payment processing fees may apply
• Sellers receive payouts after confirmation of delivery

6. Refunds & Returns Policy

• Returns are only accepted through dispute resolution
• Refunds issued where applicable

7. Prohibited Items Policy

Prohibited items include:

• Damaged helmets
• Recalled products
• Counterfeit goods

8. Authenticity Policy

All items must be genuine. Counterfeit items will be removed and may result in account suspension.

9. Safety & Compliance Policy

Users must ensure that all safety gear complies with relevant standards (e.g., ECE, DOT). RevvMarket is not responsible for verifying safety compliance.

10. Shipping Policy

• Sellers must ship within stated timeframe
• Tracking may be required
• Risk transfers upon delivery

11. Dispute Resolution Policy

• Disputes handled through platform
• RevvMarket decisions are final

12. Intellectual Property Policy

We respect intellectual property rights. Users must not infringe trademarks or copyrights.

13. Account Suspension Policy

Accounts may be suspended for:

• Policy violations
• Fraudulent activity

14. Limitation of Liability

RevvMarket operates as a marketplace and is not responsible for items sold.

15. Promotions & Referral Policy

Promotions may be offered and are subject to terms. Abuse may result in disqualification.

16. Community Guidelines

Users should:

• Be respectful
• Act honestly
• Maintain safe trading practices

17. Content Moderation & Objectionable Content Policy

RevvMarket operates a zero-tolerance policy towards objectionable content and abusive users. This policy applies to all user-generated content on the platform, including listings, images, profiles, reviews, and messages.

17.1 Objectionable Content

Objectionable content includes, but is not limited to, content that is:

• Unlawful, fraudulent, or promoting illegal activity
• Hateful, harassing, threatening, or discriminatory
• Sexually explicit, obscene, or violent
• Counterfeit, stolen, recalled, or otherwise prohibited under our policies
• Spam, misleading, or deliberately deceptive

17.2 Reporting

Every listing, user profile, and conversation can be reported from within the app using the in-app report tools. Users can also block other users to stop them messaging you or appearing in your feed.

17.3 Our Commitment

We review every report we receive. Where content is found to breach this policy, we will remove the offending content and eject the responsible user within 24 hours of the report being received.

17.4 Enforcement

Depending on the severity of the breach, we may remove content, issue a warning, suspend an account, or permanently terminate an account without prior notice. We may also report unlawful content to the relevant authorities.