Buyer Protection Policy

Last updated: 13/04/2026

1. Overview

RevvMarket ("we", "our", "us") provides a Buyer Protection service for transactions conducted through the platform. This service is designed to protect buyers against specific risks associated with peer-to-peer marketplace purchases.

By completing a purchase on RevvMarket, you agree to this Buyer Protection Policy.

2. Scope of Buyer Protection

Buyer Protection applies only in the following circumstances:

2.1 Item Not Received

• The item was not delivered within the agreed timeframe; or
• Valid tracking information is not provided; or
• Tracking does not confirm delivery to the buyer's address.

2.2 Item Significantly Not as Described

An item will be considered "Significantly Not as Described" where it materially differs from the listing, including but not limited to:

• The wrong item has been sent;
• The item has undisclosed damage or defects;
• The item differs in size, model, or specification from the listing;
• Essential components are missing.

Minor wear and tear consistent with the stated condition of the item shall not qualify.

3. Exclusions

Buyer Protection does not apply to:

• Change of mind or buyer remorse;
• Items that do not fit or meet subjective expectations where accurately described;
• Wear and tear that was disclosed in the listing;
• Damage occurring after delivery;
• Transactions conducted outside the RevvMarket platform;
• Any items prohibited under RevvMarket policies.

4. Claims Process

4.1 Timeframe

Buyers must submit a claim within 48 hours of confirmed delivery of the item.

4.2 Submission Requirements

All claims must include:

• A clear description of the issue;
• Photographic or video evidence where applicable;
• Any relevant communication with the seller.

Failure to provide sufficient evidence may result in rejection of the claim.

5. Investigation and Resolution

RevvMarket will review all submitted evidence and may request additional information from either party. Sellers may be required to respond within a specified timeframe.

RevvMarket reserves the right to make a final determination at its sole discretion.

6. Outcomes

Where a claim is upheld, RevvMarket may, at its discretion:

• Issue a full refund to the buyer;
• Issue a partial refund;
• Require the buyer to return the item prior to issuing a refund.

Return shipping arrangements and costs will be determined on a case-by-case basis.

7. Fees

Buyer Protection is a paid service and the associated fee is non-refundable except where required by law.

8. Platform Requirement

All transactions must be completed through the RevvMarket platform to qualify for Buyer Protection. RevvMarket accepts no responsibility for transactions conducted outside the platform.

9. Limitation of Liability

RevvMarket operates as an intermediary marketplace and does not take ownership of listed items. To the maximum extent permitted by law, RevvMarket disclaims all liability for losses arising from transactions between users.